Return & Refund Policy
At Skin Oreta, your satisfaction is our priority. If you are not completely happy with your purchase, you may request a return within 7 days of receiving your order, subject to the terms below.
Returns
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You must request a return within 7 calendar days from the date of delivery.
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Products must be unused, unopened, and in their original packaging.
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Customers are responsible for all return shipping costs.
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We recommend using a trackable shipping service for returns.
Refunds
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Once we receive and inspect the returned product, we will process your refund within 7 business days.
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Refunds will be issued to the original payment method used during purchase.
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Shipping fees and any non-returnable items are non-refundable.
Non-Returnable Items
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Used or opened skincare products.
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Items not in their original packaging.
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Sale or promotional items.
Need Help?
For return requests, please contact our support team at info@skinoreta.com with your order number and product details.
